Our Quality Commitment
Creating automation systems that improve a laboratory’s effectiveness.
Through our actions, designs & people we will be the recognised global leader in sample handling automation.
- Be collaborative partners – we’re in it together
- Develop genuine understanding – Leverage combined genius
- Quality – The core
- Focus on reliability
- Engineering excellence – Great is never good enough
- Do good
To consistently meet the requirements of all customers with safe, robust, reliable products and services, meeting all applicable regulatory and statutory requirements, delivered on time and at a fair price.
To provide fast response to customers and seek continuous improvement of quality at all levels, whilst monitoring customer satisfaction to verify performance.
Continually review and improve the effectiveness of our Quality Management System.
Provide competent and responsible staff who are continuously trained and developed, and contribute to our quality output.
Develop mutually beneficial partnerships with key suppliers to assure quality and optimal costs.
We believe that applying the good management principles of ISO13485:2003 to our customer focussed culture will enable future business growth and success.