Our Quality Commitment
Creating automation systems that improve a laboratory’s effectiveness.
To be recognised by our customers as being “the best partner” through the Lab Automation products we design, manufacture, supply and support.
- Honesty and Integrity
- Value our Customers and Suppliers
- Trust our staff
- Teamwork (1+1=3)
- Continuous Improvement
To consistently meet the requirements of all customers with safe, robust, reliable products and services, meeting all applicable regulatory and statutory requirements, delivered on time and at a fair price.
To provide fast response to customers and seek continuous improvement of quality at all levels, whilst monitoring customer satisfaction to verify performance.
Continually review and improve the effectiveness of our Quality Management System.
Provide competent and responsible staff who are continuously trained and developed, and contribute to our quality output.
Develop mutually beneficial partnerships with key suppliers to assure quality and optimal costs.
We believe that applying the good management principles of ISO13485:2003 to our customer focussed culture will enable future business growth and success.