Our Services
Aim Lab has over 40 years experience in design, engineering and manufacture of innovative automated robotic instrumentation and modules for the Analytical and Clinical Diagnostics Laboratories
A Respected Name in Automation for over 40 Years.
Trusted by many of the world’s largest diagnostic companies, Aim Lab provides personalised automated liquid handling and sample preparation solutions designed to meet every clients’ needs and expectations. From instrumentation to modules, components to support, insights and advice, Aim Lab goes above and beyond to ensure our products and service conform with the highest quality standards and certifications.
Design
Aim Lab has full engineering capabilities across multiple disciplines required to develop sophisticated instrumentation and modules.
Aim Lab has been developing lab automation solutions for over 40 years and yet we still look at each new project differently to find fresh and better ways of doing things. For our customers, Aim Lab provides trusted solutions for sample tube automation that enhances their competitive advantage.
We go the extra mile to understand our customer’s needs and the issues they are facing. We are in this together. We know that improvement is a constant process and through clever engineering, we strive to develop smarter ways to help them process sample tubes in laboratories. While the creation and delivery of new customer value is an integral part of our development approach, reliability is the cornerstone on which we build our products. Simple is better than complex.
Consulting Services
We can help you in turning your concept or prototype from a good idea into a quality manufactured product based on our experience in developing and manufacturing automation products . If it needs to be designed or manufactured to a specific standard, we can guide you through the processes and practices you will need to consider and follow to meet the requirements. Maybe you are interested in leveraging off our in-house capabilities in:
- Designing for manufacture
- Mechanical and electronic engineering
- Quality management systems
- Product development
- Expertise on automation
Our success is built on your success, which is why we work in partnership with every client to ensure the systems and equipment we design and build perform at the very highest levels.
Manufacturing
Aim Lab’s strict quality management system is certified to ISO13485:2016 for design, development and manufacture and compliant with ISO14971 –
Risk Management standards and ISO14001:2015 – Environmental Management Systems standards.
Aim Lab delivers manufacturing excellence to our customers. We have been manufacturing high technology instrumentation in Brisbane, Australia since 1987. Our facilities are ISO13485 accredited for design, manufacture and support of sample processing equipment for clinical diagnostics and analytical instrumentation. We source component parts from a multichannel predominantly Asian based supply chain. Production planning means staying a step ahead at all times to ensure we always deliver on our promise. And we do deliver on every promise, on time, every time.
Quality is the heart of our manufacturing operations. We build quality high performance products using quality components and under a strict regime of well documented build and testing procedures and configuration control. Our facilities are audited annually by our major global customers along with accredited standards agencies and we seldom receive any non-conformance. Delivering confidence in our manufacturing capabilities.
After-Sales Support
Our customers are our current and future business. As a global supplier, we know we must provide both fast and high quality responses and be available when needed. Aim Lab provides technical service and support for our automation products around the world. We provide 24/7 phone support to our customers as required. Before COVID, our Global Support Engineers travelled across the world to different countries providing service training for our customer’s service engineers, provided assistance with new installations and specialist on-site troubleshooting when needed. With the current international travel restrictions, service training and installation assistance have migrated onto live sessions through digital media conducted at relevant times to suit our international customers. Support activities are backed up by comprehensive documentation and an on-line database that includes manuals, field upgrade instructions, Service Notes, technical help and support videos.
Aim Lab goes above and looks beyond to ensure our products and service conform with the highest quality assurance standards and certifications.
Working on a New Automation Solution?
Let’s start a conversation. Talk to us about how we can help you develop an automation solution the market will love.